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General FAQs

At Jorum Studio our focus is on aroma and providing you with an exceptional level of service. It is our top priority to create products of the highest quality and present these lovingly for your enjoyment. If you have any queries regarding our products or if you have feedback - good or bad - relating to the service you have received, please email us:


Can you ship to outside of the UK?

Yes! Our flat-rate international delivery is £15.

It is our aim to bring our products to you wherever you are and it is our immediate focus to partner with key retailers around the globe so you can access our wares with ease and as economically as possible, anywhere.


Which credit or debit cards do you accept?

You can make secure online payments with the following credit and debit cards:
American Express (Amex)
Visa Debit

At the point of placing your order, card verification checks will be carried out.


Can I pay via PayPal?

We accept payment by PayPal. If you choose to pay by PayPal we take payment at the time your order is placed. If you do use PayPal and wish to return your purchase (or part of it), you must follow our returns policy.


What currency will I pay in?

Jorum Studio is based in Edinburgh, Scotland part of the United Kingdom. Products are sold in £ sterling unless other currencies are made available.


Why is the item I want showing online, but not in stock?

We formulate, manufacture, assemble and send out everything by hand and in relatively small batches to minimise overstock of products and as such, waste.

We are very sorry if the product you want has sold out or keeps selling out before you can get the chance to purchase it. It is difficult to predict how many units of each product reference we will need to make.

If the product you want is out of stock you can join our waitlist and will be notified as soon as your chosen product is back in stock.


Why do you need my telephone number?

We require your telephone number so that we can contact you quickly if there is a query on your order. We keep all of the personal details that you share with us secure.


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