FAQs
General FAQs
At Jorum Studio our focus is on aroma and providing you with an exceptional level of service. It is our top priority to create products of the highest quality and present these lovingly for your enjoyment. If you have any queries regarding our products or if you have feedback - good or bad - relating to the service you have received, please email us: hello@jorumstudio.com
Can you ship to outside of the UK?
Yes! Our flat-rate international delivery is £15.
It is our aim to bring our products to you wherever you are and it is our immediate focus to partner with key retailers around the globe so you can access our wares with ease and as economically as possible, anywhere.
Which credit or debit cards do you accept?
You can make secure online payments with the following credit and debit cards:
American Express (Amex)
Mastercard
Visa
Visa Debit
At the point of placing your order, card verification checks will be carried out.
Can I pay via PayPal?
We accept payment by PayPal. If you choose to pay by PayPal we take payment at the time your order is placed. If you do use PayPal and wish to return your purchase (or part of it), you must follow our returns policy.
What currency will I pay in?
Jorum Studio is based in Edinburgh, Scotland part of the United Kingdom. Products are sold in £ sterling unless other currencies are made available.
Why is the item I want showing online, but not in stock?
We formulate, manufacture, assemble and send out everything by hand and in relatively small batches to minimise overstock of products and as such, waste.
We are very sorry if the product you want has sold out or keeps selling out before you can get the chance to purchase it. It is difficult to predict how many units of each product reference we will need to make.
If the product you want is out of stock you can join our waitlist and will be notified as soon as your chosen product is back in stock.
Why do you need my telephone number?
We require your telephone number so that we can contact you quickly if there is a query on your order. We keep all of the personal details that you share with us secure.
...and my email address?
We need your email address so that we can communicate with you and also update you with the status of your order. With your consent, we would also like to keep you updated about our latest news and promotions.
Product FAQs
We appreciate that aroma is wholly subjective. As such, we have tried to provide a spectrum of opinions and provided you with detailed notes across our website to make your purchasing decision a little more informed.
Aromas possess complex layers and we believe a fragrance can possess ‘effects’ and ‘textures’ too; we have tried to give our opinions as succinctly as possible within our product descriptions for your consideration. If you still feel that you require further clarity regarding any of our products, do not hesitate to email us at hello@jorumstudio.com
Where are Jorum Studio products made?
We make our fragrances by hand in Edinburgh, Scotland. Every Jorum Studio product is formulated, manufactured, macerated, filtered, bottled, assembled and exported by hand from our Edinburgh base.
The raw materials used in each Jorum Studio product are of the highest quality and purity, sourced globally from our supply chain. We ensure our raw materials are harvested responsibly and that all processes are performed as efficiently as possible.
Our outer packaging is made and/or sourced from British companies with a sustainable focus, using either recycled or recyclable materials.
As part of our core values, we work with, collaborate and commission works by artists, artisans and craftspeople located in the UK and further afield. We will clearly state where other works are created as and when these are made available.
How do I know if my purchase is a genuine Jorum Studio work?
We would always advise that any Jorum Studio product is purchased via our website or any of our authorised stockists to ensure what you are buying is the real McCoy. If you have not purchased your product from www.jorumstudio.com or any of the stockists authorised to sell our products, please contact us and we can try advise you on the authenticity of your purchase.
Why is my fragrance a different colour to the last time I purchased?
Each Jorum product includes natural origin and manufactured raw materials. Each of these singular materials may experience some variation from different harvests and processing. As a result, our products may show some subtle variance in colour. This is nothing to worry about, we assess each batch of raw materials as they arrive in our laboratory as part of our Quality Control. A slight change from batch to batch and material harvest is expected and cannot be entirely controlled – our suppliers work extremely hard to ensure variances are kept to a minimum, and that’s not always an easy job!
Are Jorum Studio fragrances all-natural?
Jorum Studio uses noble raw materials. Natural origin and manufactured – we do not discriminate. A fine balance of both makes for a more sustainable and ecologically sounder end product.
By overall industry standards we use a relatively high proportion of natural origin raw materials, as well as manufactured materials; aromatic chemicals. We also use a high proportion of natural isolates, biochemical derived materials and a plethora of natural materials that are the result of sophisticated extraction and co-distillation methods.
We subscribe to the notion that only the finest materials are worth working with and by finest we don’t just mean eye-wateringly expensive. Economical materials are just as valid in the creation process as the expensive ones. We focus on the aromatic quality of the end product and the creativity within, using the right materials to execute our vision irrespective of cost.
Are Jorum fragrances safe?
All Jorum Studio fragrances are made by us in-house. We test all materials and formulations vigorously for safety and stability. Each fragrance is compliant in line with all current regulations and directives.
To ensure that we have performed the adequate testing, every product is tested again by an independent laboratory.
Our customers safety and health is the main concern, no product should be sold irresponsibly.
Are your products tested on animals?
None of our products have been tested on animals and they never will be.
Are your products vegan?
All Jorum Studio fragrances are suitable for vegans.
If you have any queries relating to any of our products please email us. We are more than happy to answer any question you may have regarding the contents of our products and our production methods.
Phthalate free?
None of our products contain phthalates.
What is the difference between an Eau de Parfum and Extrait de Parfum?
A fragrance, irrespective of whether it is constructed using 100% natural or 100% manufactured materials, is a chemical solution comprising aromatic ‘concentrate’ and solvent, mainly alcohol but often other solvents too. An Eau de Parfum can contain between 11-20% ‘concentrate’ which is then ‘diluted’ by adding solvent(s). A concentration higher than 20% would be considered an Extrait de Parfum.
We formulate fragrances depending on what is appropriate for the formula. Higher concentrations do not always mean higher quality and vice-versa. A product with a lower concentration can contain an exceptional blend of raw materials and outperform products with a much higher concentration.
Are Jorum Studio fragrances unisex?
None of our products are created with gender in mind. You love what you love.
Can I buy samples?
We do not sell individual samples however we offer sample sets for each of our permanent collections: Progressive Botany Vol. I, Scottish Odyssey, Selective Memory and Mainline. These are available to purchase in our flagship Edinburgh store or through jorumstudio.com.
Samples can also be purchased via our retail partners around the world. Please email us and we can tell you where your nearest stockist is. Email: hello@jorumstudio.com
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