Online Orders

We accept returns on all orders if the goods are un-opened, unused and received by us as originally dispatched. Unfortunately, this is currently at the customers expense and we advise that any returned item is sent via a recorded delivery method. If you wish to return an online order, please email the team at hello@jorumstudio.com

When returning goods to us, we advise to send via a tracked delivery service and keep the tracking number safe so you can quote it in any correspondence with us. If your return fails to reach us and you cannot provide proof of postage, Jorum Studio cannot be held responsible for any failure in receiving your returned order.

Once we have received your goods we will send you an email confirming this and any necessary next steps.

Full price items can be returned for a refund or exchange within 28 days of receiving them. Goods must un-opened and accompanied by a copy of your sales invoice. Discounted or promotional items purchased online may be returned within 14 days of receiving them for a refund or an exchange.


Refunds

 

Upon acceptance of the returned goods, we will issue a refund for the invoiced amount including the original shipping charges, if applicable, per your order.

Please send the item(s) back to us at the address noted above. During extended promotional periods, please allow up to 10 days for your return to be processed once it has been received by us. If we need to get in touch with you regarding your returned item, we will use the contact information that you have provided to process your order.

Any refund will be made via the same payment method used to make your purchase.

If you have not received a refund to your account after more than 14 days, please show our email confirmation to your bank so that they can help you and speed up the process.

All items must be returned to us in a fully resalable condition, which means being unused with all accompanying documents, un-tampered stickers, with undamaged outer packaging and the inner product unused. Jorum Studio reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights. Please note that certain products cannot be returned for reasons of health and hygiene.


Exchanges:

 

If you would like to exchange your item(s) for any other Jorum Studio product, please email us to discuss this with us, we are always on hand to help and advise.

Any approved exchange will be sent to you without incurring any additional postage charges. Exchanged items are subject to availability. We will advise you at the point of contact whether the product you wish to exchange for is in stock. If you wish to proceed with an exchange we will hold this item for 10 days whilst we await your returned item before re-releasing for general sale. If you have a change of heart and no longer wish to exchange an item, it is really helpful to know this, a short email would be welcomed. If you foresee any delays in the delivery of your returned item, please send us a quick email.

For any exchange enquiries please email us at hello@jorumstudio.com

During extended promotional periods, please allow up to 10 days for your return to be processed once it has been received by us. If we need to get in touch with you regarding your returned item(s), we will use the contact information that you have provided to process your order.

In-store purchases

All items purchased from a Jorum retail store must be returned to the same Jorum store from which they were originally purchased. Unfortunately, purchases cannot be returned or exchanged at a different Jorum store, even where the same products are stocked at that location.

To process your return, please bring:

  • The item(s) you wish to return.
  • Your original receipt or other accepted proof of purchase.

Returns remain subject to our standard returns conditions, including any applicable return period and requirements concerning the condition of the goods.

Faulty or Incorrect Items

Your statutory rights are not affected by this policy. If an item is faulty, damaged, not as described, or otherwise does not meet your statutory rights, please contact the Jorum store where the purchase was originally made so that the team can assist you, or email the team at hello@jorumstudio.com

We kindly remind customers that items bought in one Jorum store cannot be returned to another Jorum store. Please check your receipt to confirm the original store before travelling to make a return.

All items must be returned to us in a fully resalable condition, which means being unused with all accompanying documents, un-tampered stickers, with undamaged outer packaging and the inner product unused. Jorum Studio reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights. Please note that certain products cannot be returned for reasons of health and hygiene.